Customer Service Specialist
Customer Service Specialist
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
We are looking for a Customer Service Specialist to be part of our After sales team based in Hounslow BYD London Office and will be required to travel.
Your key responsibilities will be:
- Respond to customer inquiries promptly and professionally via phone email chat or in person (depending on the role).
- Effectively listen to customer concerns.
- Research and resolve customer issues efficiently utilising company knowledge base and resources.
- Provide accurate and helpful information regarding our products or services.
- Process customer feedback.
- Document customer interactions and maintain accurate records.
- Escalate complex issues to senior representatives when necessary.
- Proactively identify and suggest solutions to improve customer satisfaction.
- Always maintain a positive and professional demeanour.
- Assist your colleagues in their roles when required and possible.
- Liaise with the workshop team to keep customers informed on progress
- Creating job cards for the workshop and engineers
- Complete daily and weekly spreadsheets.
Your profile:
- High school diploma or equivalent required.
- Minimum 1 year of experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills both written and verbal.
- Ability to build rapport and develop positive relationships with customers.
- Active listening skills and a genuine desire to help others.
- Strong problemsolving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word Excel Outlook) a plus.
- Experience with a CRM system (Customer Relationship Management) preferred.
- A positive attitude and a willingness to learn.
- Has righttowork in the UK.
We Offer:
- Performance and experiencebased competitive salary.
- Workplace pension
- 25 holidays plus bank holidays
- Department & companywide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
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