Country Lead - South Africa

What we are looking for

We are looking for a Country Lead for South Africa who will spearhead the strategic and operational growth be responsible for scaling our operations meeting revenue targets and ensuring outstanding service quality across our locations. This role involves managing endtoend business functions from daytoday operations and financial performance to customer experience and team development. Youll play a pivotal role in establishing us as the goto choice in South Africas food delivery and dining market while contributing to a broader vision of culinary excellence.

What does the job involve

• Strategic Market Expansion:
  • Develop and implement market entry and growth strategies for us aligning with company goals and local market needs.
  • Identify and secure highimpact partnerships to drive customer acquisition enhance brand presence and achieve revenue targets.
  • Conduct market analysis to continuously adapt business strategies to consumer trends competitor activities and regulatory changes in South Africa.
• Revenue & Performance Management:
  • Own P&L responsibilities for the South African market with a focus on achieving aggressive revenue and profitability targets.
  • Design and implement datadriven processes to monitor key performance indicators optimize operational efficiency and control costs.
  • Collaborate closely with the finance team to forecast revenue budget expenditures and ensure sustainable growth across operations.
• Operational Leadership & Efficiency
  • Oversee daytoday operations across multiple locations ensuring seamless coordination between kitchen delivery and support teams.
  • Develop and refine operational processes to enhance service quality reduce delivery times and improve overall customer satisfaction.
  • Drive technology adoption and process improvements to create scalable systems collaborating closely with tech and logistics teams.
• Team Development and Crossfunctional Collaboration
  • Build lead and motivate a highperforming team across various functions fostering a culture of accountability growth and excellence.
  • Oversee recruitment training and performance management to cultivate strong leadership and high morale within the team.
  • Work closely with marketing customer service and supply chain teams to align operational goals with brand and customer experience objectives.
• Customer Experience and Quality Assurance
  • Ensure the highest standards of food quality safety and service are maintained consistently across all locations reinforcing our commitment to excellence.
  • Partner with customer experience teams to gather and act on customer feedback proactively improving offerings and creating loyal customers.
  • Foster a customercentric mindset within the team to minimize complaints and maximize positive feedback on food and service quality.

Qualifications

• 7 years of experience in highgrowth customerfocused industries with a track record of scaling operations and leading large teams.
• Proven experience in managing P&L driving revenue growth and meeting strict performance targets.
• Strong analytical skills and ability to leverage data for strategic decisionmaking and performance optimization.
• Demonstrated success in creating crossfunctional collaboration and building highperformance teams in dynamic fastpaced environments.
• Leadership: Ability to inspire and lead diverse teams fostering a culture of performance and accountability.
• Business Acumen: Expertise in financial management budgeting and resource optimization with a strategic mindset for scaling operations.
• Operational Excellence: Handson experience with process improvement operational efficiency and delivering exceptional customer service.
• Adaptability: Thrives in a fastpaced evolving environment with the flexibility to respond to market changes and seize new opportunities.
• Communication: Exceptional communication skills both written and verbal with the ability to influence stakeholders at all levels.

Benefits

• ESOP
• TBC