Customer Service Technical Support
Customer Service Technical Support
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1-3years
5000 - 5000
1 Vacancy
Job Description
- Professionally engage with customers through live chat email or phone to address their issues inquiries and concerns.
- Resolve customer issues effectively by analyzing the situation identifying the problem and determining the necessary resources to resolve it.
- Accurately escalate issues to the appropriate internal teams when necessary.
- Apply indepth knowledge of company products and services during customer interactions to provide effective solutions.
- Customize systems and provide ongoing support based on specific customer requirements.
- Participate in projects or other tasks as assigned contributing to the overall goals.
- Prepare and submit regular logs and status reports in a timely and accurate manner meeting company standards.
Requirements
- Preferably with 1 year experience in helpdesk/similar capacity. Fresh graduates are welcomed to apply
- Diploma or Degree in IT/ Computer Science or equivalent
- Familiar in SQL Server Web Server IT networking and programming language will be an added advantage
- Independent selfmotivated and have a strong sense of responsibility
- Fast learner multitasker with a genuine desire to help others
- Possess a calm demeanour and able to cope under stress
- Must be selfmotivated with the ability to work independently and in a team environment
- Good interpersonal and communication skills
- Proficient in English and Bahasa Malaysia other dialects/languages will be an added advantage
Familiar in SQL Server, Web Server, IT networking and programming language will be an added advantage Independent, self-motivated and have a strong sense of responsibility Fast learner, multitasker with a genuine desire to help others Possess a calm demeanour and able to cope under stress Must be self-motivated with the ability to work independently and in a team environment Good interpersonal and communication skills Proficient in English and Bahasa Malaysia, other dialects / languages will be an added advantage
Education
Preferably with 1 year experience in helpdesk/similar capacity. Fresh graduates are welcomed to apply Diploma or Degree in IT/ Computer Science or equivalent
Employment Type
Full Time
