Customer Support Telecom products
Customer Support Telecom products
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Job Description
Job Opportunity: Customer Support Telecom Products (French)
Location: Porto Portugal (OnSite)
Start Date: 2nd December 2024
Working Hours: Monday to Saturday 7:00 AM 7:00 PM
Salary Package: 1383 gross/month
Cross Border Talents is looking for a Customer Support Representative** to join our clients team in Porto Portugal. This is an exciting opportunity to work with a leading company in the telecom sector providing toptier customer support for their telecom products. If youre a French speaker with a passion for helping customers and solving problems we want to hear from you!
What We Offer:
Salary: 1383 gross/month.
Meal Allowance: 9 per working day.
Performance Bonus: 100 per month for the first three months then based on performance up to 200/month.
Private Medical Insurance after 4 months of employment.
Transportation Reimbursement of up to 40/month.
Full training and career development opportunities.
An inclusive and supportive team environment.
Key Responsibilities:
Assist customers with inquiries across various channels including phone email and chat.
Support customers with subscription management billing issues and technical troubleshooting.
Provide information and resolve issues related to telecom services such as product features service availability and account management.
Maintain a positive customer experience ensuring each interaction is handled professionally and efficiently.
Identify opportunities to upsell or crosssell telecom products when appropriate.
Ensure accurate documentation of customer interactions and issues in the system.
Requirements:
Fluent in French (written and spoken) proficiency at a minimum B2 level.
Previous customer support experience in a call center or similar environment is a plus.
Strong problemsolving skills and the ability to troubleshoot technical issues.
Excellent communication skills and a customercentric approach.
Ability to work **onsite** in Porto Portugal.
Flexibility to work in shifts within the provided hours (Monday to Saturday 7:00 AM 7:00 PM).
If youre passionate about customer service and ready to start a new opportunity in **Porto** we encourage you to apply!
**Cross Border Talents** Connecting Top Talent with Leading Global Companies
Employment Type
Full Time
