Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional friendly and engaging service
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through upselling room brands
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Proficiency in English (verbal and written) second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Physical Demands
This position requires:
- Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Required Education and Experience
- Previous customer related experience preferred
- Previous PMS experience an asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
