Export Agent
Export Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Assist Manager and / or Supervisor with all aspects of the Export Department while ensuring the proper and timely movement of freight while providing an exceptional customer service.
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Export Files and reporting.
- Use Workboard daily.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Understand department process flow and look for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs.
- Meet KPI standards in accordance with Companys procedures.
- Overseas communications timely responses to emails and requests (internal & external)
- Escalation of problems to management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- EDMA resolution no more than 24 hours from the time of notice.
- Take ownership on the accounts assigned.
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Qualifications :
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills.
- Good Microsoft Office skills (Excel Word etc.)
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
