Call Centre Supervisor
Call Centre Supervisor
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4-5years
- 16
1 Vacancy
Job Description
Hello #Jobseekers!
Our client seeks to employ a Call Centre Supervisor with a proven track record in debt recovery and targetdriven sales.
In this role you will lead train and motivate a team of agents to meet and exceed their goals while driving sales performance. If you have strong leadership skills a passion for motivating teams and the ability to achieve sales objectives in a fastpaced environment we want to hear from you!
Key Responsibilities:
- Recruit onboard and train collection agents.
- Drive team performance to meet collection and sales KPIs.
- Provide feedback and support to ensure continuous improvement.
- Handle escalated cases and ensure resolution.
- Collaborate closely with the Collections Manager on performance and reporting.
Requirements
Qualifications & Experience:
- Minimum of 35 years experience in collections or debt recovery with a focus on sales performance.
- Proven leadership experience with a strong ability to drive sales results.
- Excellent communication negotiation and problemsolving skills.
- Ability to work under pressure and meet deadlines.
Benefits
- R14 000.00 R16 000.00 **with incentives
Qualifications & Experience: Minimum of 3-5 years experience in collections or debt recovery, with a focus on sales performance. Proven leadership experience with a strong ability to drive sales results. Excellent communication, negotiation, and problem-solving skills. Ability to work under pressure and meet deadlines.
Education
- Grade 12 or equivalent
Employment Type
Full Time
