Trainer
Trainer
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1 Vacancy
Job Description
Job Description
Company Overview:
We are SummitNext Technologies Sdn. Bhd. a BPO and Technology Solutions provider located in Selangor where innovation meets excellence.
As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Trainer (Customer Service) to provide unrivalled support to our clients
Responsibilities:
- Develop and deliver training programs for inbound outbound and support agents aimed at enhancing skills knowledge and performance.
- Conduct training needs analysis based on agent performance customer feedback and data insights to identify areas for improvement.
- Create engaging and interactive training materials including training manuals job aids and elearning modules.
- Deliver training sessions using various methods such as classroom training onthejob training and virtual training.
- Evaluate training effectiveness through assessments surveys and focus groups and gather feedback for continuous improvement.
- Provide coaching and feedback to agents through oneonone sessions performance reviews and customer feedback to boost performance.
- Analyze performance data related to agents customer feedback and call volume to identify areas for improvement in training and coaching.
- Collaborate with line leaders and assistant leaders to identify training needs and support them in implementing effective training programs.
Requirements/Qualifications:
- Diploma/Bachelor degree with at least 2 years of work experience as Customer Service trainer or similar role.
- Experience in customer service positions in contact centres is a plus.
- Excellent presentation of skills and training delivery with knowledge of various training methodologies.
- Excellent verbal written and interpersonal communication skills.
- Ability to multitask and operate in a fastpaced team environment.
- An individual who is eager to learn and willing to go the extra mile.
- Proficiency with necessary technology including computers software applications and phone systems.
- Additional certification in training is a plus.
Job Type: Fulltime
Pay: RM4000.00 RM5000.00 per month
Benefits:
- Annual Leave Maternity Leave Birthday Leave Parental Leave etc
- EPF & Socso
- Opportunities for promotion
- Professional development
Employment Type
Full Time
