Voice Culture Trainer

Shape Conversations That Bridge Cultures

Transform how teams communicate and connect with global customers. Be the voice that drives clarity and cultural understanding. Our client is a premier telecommunications provider redefining connectivity with its advanced fiber infrastructure and innovative network solutions. They specialize in delivering ultrafast reliable internet services to homes businesses and enterprises across Australia Singapore and Hong Kong. With a strong commitment to innovation and customer satisfaction they are shaping the future of communications. Join their team to contribute to a company that thrives on excellence technology and empowering communities to stay seamlessly connected.

Job Description

As a Voice & Culture Trainer you will develop and deliver training programs that refine employees communication skills enhance cultural awareness and align with customer expectations. Collaborate with crossfunctional teams to create impactful learning experiences and drive operational excellence in a global telecommunications environment.

Your Daily Tasks

Accent and Culture Training:

• Conduct assessments to identify areas where customer service representatives need improvement in their English accents.
  
• Develop and deliver training modules to enhance pronunciation intonation and overall accent authenticity.
  

Communication Skills Enhancement:

• Provide guidance on effective verbal communication including tone pace and clarity.
  
• Offer feedback and coaching to improve language fluency and comprehension.
  

Cultural Awareness:

• Educate employees about Australian culture including colloquialisms customs business etiquette and the Australian way of life.
  
• Help employees adapt their communication styles to meet Australian customer expectations.
  

Individualized Coaching:

• Conduct oneonone coaching sessions to address specific voice and accent improvement needs.
  
• Track progress and provide ongoing feedback to support employee development.
  

Training Materials Development:

• Create and maintain training materials such as pronunciation guides audiovisual resources and cultural references.
  
• Update training content to reflect evolving customer needs and market trends.
  

Assessment and Evaluation:

• Administer regular assessments to measure employees improvement in voice and accent skills.
  
• Analyze data and use results to tailor training programs and identify areas for improvement.
  

Collaboration:

• Work closely with the HR team to integrate voice and accent training into the onboarding process for new hires.
  
• Collaborate with operations managers and team leaders to address performance gaps and align training with business goals.
  

Documentation:

• Maintain records of training sessions assessments and employee progress.
  
• Prepare reports for management summarizing the impact of the voice and accent training program.
  

Requirements

The Qualifications We Seek

• Proven experience as a voice and accent trainer preferably in an Australian contact center.
  
• Exceptional communication and presentation skills.
  
• Ability to provide constructive feedback and coaching.
  
• Proficiency in creating training materials and resources.
  
• Strong analytical and problemsolving skills.
  
• Highly organized and detailoriented.
  
• Flexibility to adapt training methods to individual employee needs.
  
• Availability to work on a shift/roster basis for AEST.
  

Benefits

Exciting Perks Await!

• Competitive Package
  
• Medical Life Insurance
  
• Flexible work arrangement
  
• Standard government and Emapta benefits
  
• Wellequipped modern and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  

Join us at Emapta and let your professional journey take flight in the heart of Sri Lankan culture!

As one of the top places in Asia for the BPO industry the country s premier talent is one of the best in the Eastern market. Sri Lanka is recognized as Asia s rising IT and Engineering destination making Emapta not just your doorway to success but your gateway to tons of international opportunities that will boost your career to new heights all with the luxury of staying in the cradle of the country s vibrant heritage.

With a stellar track record and a diverse set of over 800 international clients Emapta offers a robust foundation for your career growth. For over a decade we have helped companies adapt to everchanging market needs by providing access to a wide range of talent office solutions and more. Our mission is to hone your skills and help you reach the top in the country. Emapta embodies a culture that encourages innovation collaboration and continuous learning. Emapta is more than a workplace; its a community that understands the importance of a harmonious worklife balance.

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