Senior Career Specialist Coach
Posted on :
12-11-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Senior Career Specialist/Coach
Overview:
You will be responsible for overseeing the delivery of career counselling services to clients and leading a team of Career Counselling Specialists. This role involves managing client relationships ensuring the quality of service delivery and guiding a team of associates to achieve company standards and client satisfaction.
Responsibilities:
Client Management
- Serve as the primary point of contact for clients within their assigned group (entry midlevel or senior).
- Conduct initial consultations to assess client needs and expectations.
- Develop personalized career counselling plans for each client.
- Deliver post plan report insights and recommendations for every client.
Team Leadership
- Lead a team of Career Counselling Associates providing guidance and oversight.
- Allocate clients to associates based on team capacity and expertise.
- Monitor team performance and ensure service delivery meets established SLAs.
- Provide training and development for specialists offering necessary coaching and managing their performance.
Service Delivery
- Oversee the delivery of all career counselling services for their clients.
- Deliver interview preparation and coaching sessions to clients.
- Ensure that services are delivered in accordance with the clients plan and company standards.
- Review and approve work completed by associates including CVs LinkedIn profiles and job applications.
Quality Assurance
- Conduct regular quality checks on the work produced by the team.
- Ensure adherence to internal KPIs and quality standards.
- Address and resolve any issues in service delivery promptly.
Data Management
- Ensure that all client interactions and service delivery data are accurately captured and stored in the cloud database.
- Utilize data to track client progress and provide insights for improvements.
Client Feedback and Improvement
- Collect and analyze client feedback to improve service delivery.
- Implement changes based on feedback to enhance client satisfaction.
Reporting
- Prepare regular reports on team performance client satisfaction and service outcomes.
- Provide insights and recommendations for service improvements.
Qualifications:
- Bachelors degree in Human Resources Business Administration Psychology or a related field.
- Proven experience in career counselling or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to develop and implement personalized career counselling plans.
- Proficiency in data management and reporting.
- Strong organizational skills and attention to detail.
- Exceptional communication and interpersonal skills.
- Knowledge of industry trends and best practices in career counselling.
Key Competencies:
- Empathy and understanding towards client needs.
- Strong problemsolving and decisionmaking abilities.
- Ability to manage multiple clients and associates simultaneously.
- Proficiency in using career counselling tools and software.
- High level of professionalism and ethical standards.
- Commitment to quality and continuous improvement
- Clientfocused mindset
- Attention to details.
Employment Type
Full Time
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