Senior Career Specialist Coach
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Title: Senior Career Specialist/Coach
Overview:
You will be responsible for overseeing the delivery of career counselling services to clients and leading a team of Career Counselling Specialists. This role involves managing client relationships ensuring the quality of service delivery and guiding a team of associates to achieve company standards and client satisfaction.
Responsibilities:
Client Management
- Serve as the primary point of contact for clients within their assigned group (entry midlevel or senior).
- Conduct initial consultations to assess client needs and expectations.
- Develop personalized career counselling plans for each client.
- Deliver post plan report insights and recommendations for every client.
Team Leadership
- Lead a team of Career Counselling Associates providing guidance and oversight.
- Allocate clients to associates based on team capacity and expertise.
- Monitor team performance and ensure service delivery meets established SLAs.
- Provide training and development for specialists offering necessary coaching and managing their performance.
Service Delivery
- Oversee the delivery of all career counselling services for their clients.
- Deliver interview preparation and coaching sessions to clients.
- Ensure that services are delivered in accordance with the clients plan and company standards.
- Review and approve work completed by associates including CVs LinkedIn profiles and job applications.
Quality Assurance
- Conduct regular quality checks on the work produced by the team.
- Ensure adherence to internal KPIs and quality standards.
- Address and resolve any issues in service delivery promptly.
Data Management
- Ensure that all client interactions and service delivery data are accurately captured and stored in the cloud database.
- Utilize data to track client progress and provide insights for improvements.
Client Feedback and Improvement
- Collect and analyze client feedback to improve service delivery.
- Implement changes based on feedback to enhance client satisfaction.
Reporting
- Prepare regular reports on team performance client satisfaction and service outcomes.
- Provide insights and recommendations for service improvements.
Qualifications:
- Bachelors degree in Human Resources Business Administration Psychology or a related field.
- Proven experience in career counselling or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to develop and implement personalized career counselling plans.
- Proficiency in data management and reporting.
- Strong organizational skills and attention to detail.
- Exceptional communication and interpersonal skills.
- Knowledge of industry trends and best practices in career counselling.
Key Competencies:
- Empathy and understanding towards client needs.
- Strong problemsolving and decisionmaking abilities.
- Ability to manage multiple clients and associates simultaneously.
- Proficiency in using career counselling tools and software.
- High level of professionalism and ethical standards.
- Commitment to quality and continuous improvement
- Clientfocused mindset
- Attention to details.
نوع التوظيف
دوام كامل
