Customer Success Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Serve as the main point of contact for clients, providing exceptional service and support throughout their project journey.
- Develop a deep understanding of clients’ needs and expectations to deliver personalized design solutions and advice.
- Coordinate with interior designers and project managers to ensure client requirements are met and projects are delivered on time and within budget.
- Address and resolve client inquiries, concerns, and feedback promptly and professionally.
- Monitor client satisfaction and collect feedback to continuously improve our services and processes.
- Assist in managing client expectations and setting realistic project timelines and milestones.
- Provide regular updates and progress reports to clients, ensuring clear and effective communication.
- Maintain accurate and up-to-date client records and project documentation.
- Identify opportunities for upselling and cross-selling additional services or products that may benefit the client.
نوع التوظيف
دوام كامل
