وظائف في Customer Support Services في القاهرة

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic المزيد...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr المزيد...

Oracle SQL Developer: A popular tool for database development and management Oracle Enterprise Manager: For comprehensive database management and monitoring Oracle Data Integrator (ODI): For data integration and ETL processes. Oracle Cloud Infrastructure (OCI): Leveraging cloud s المزيد...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & المزيد...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem المزيد...

الأدوار والمسؤوليات تعزيز القيمة للعملاء وأعضاء الفريق من خلال إنشاء المعرفة ذات الصلة ومشاركتها. ▪ الشراكة مع العملاء لدعم استراتيجية أعمالهم وأهدافهم. ▪ الحفاظ على اتفاقيات مستوى الخدمة الخارجية والداخلية والموردين. يعد الوعي بـ ITIL ميزة إضافية. ▪ العمل كنقطة تصعيد أساسية للعمل المزيد...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta المزيد...

تطوير وتنفيذ استراتيجيات BIM الفعالة. دمج عمليات BIM في سير عمل المشروع. إدارة وتوجيه محترفي BIM. إنشاء والإشراف على خطط تنفيذ BIM. ضمان نماذج ثلاثية الأبعاد دقيقة وحل المشكلات. ابق على اطلاع بأحدث اتجاهات تكنولوجيا BIM. إنشاء ودعم معايير BIM. التعاون مع أصحاب المصلحة بشأن النتائج. تع المزيد...

Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services Proactively identify and capture upselling opportunities. Investigate & identify the parts required and submit quotations. Check parts availability and ensure correct p المزيد...

Your responsibilities: Acceptance of the goods and inspection of the delivery on the basis of the accompanying doents. Unpacking, sorting and storing the goods in accordance with the requirements under economic aspects and observance of the warehouse regulations Picking and packing t المزيد...

Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critic المزيد...

Is in interface with customer to Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule Clarify technical contract requirements (operational, performances, usability, reliability, safety…) a المزيد...

Serve as the main point of contact for assigned clients managing all communication and inquiries. Develop a deep understanding of each clients contract with the company scope of services business needs objectives and challenges. Proactively identify opportunities to exceed clie المزيد...

توفر خبرة جيدة بمجال الوظيفة المطلوبة توفر مهارة اتصال وتواصل جيدة مع الاخرين وجود تأمينات صحية و تأمينات اجتماعية يُحتسب الوقت الإضافي العمل في مكاتب اداريه المزيد...

Overseeing projects to address issues and needs. Collaborating with management and staff to understand their needs. Conducting research on the organization and its customers. Analyzing data to identify problem areas. Developing plans to implement solutions. Keeping abreast of c المزيد...

Receive/make calls from/to customers (internal/ external) in rotational shifts. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked. Act effectively on all customer feedback المزيد...

Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and ser المزيد...

Plan and schedule on-site missions related to the services scope of Secure Power, and Data centers. Execute on-site activities (installation, Testing, commissioning, repair, maintenance, and EcoFit) of Secure Power, and Data centers. Supervise subcontractors' activities, ensur المزيد...

تيسير مسيرة الطلاب الجامعية وتوفير كل ما يعمل على رفع مستوى التحصيل العلمي لديهم في جميع المجالات. متابعة سير الاختبارات النهائية في الكلية بجميع أقسامها. الإشراف على إجراءات إخلاء الطرف للطلاب المتوقع تخرجهم. حصر الطلاب المتأخرين دراسياً، وإرشادهم أكاديمياً بالتنسيق مع الأقسام في المزيد...

Develop and implement strategic marketing and communication plans designed to meet client and market requirements in Egypt, Libya & Sudan markets. Contribute to developing deep client partnerships by providing marketing support including marketing analysis, insight development المزيد...