Events Executive
Events Executive
Posted on :
11-11-2024
Employer Active
1 Vacancy
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Job Description
Duties
- Respond to enquiries from agents and clients within time limit and in a professional manner.
- Record all objectives and planned activities for any managed accounts in the form of an account development plan and/or ensuring the information is up to date all times.
- Prepare contracts and ensure maximum conversion of all business taken
- Conduct showrounds for existing bookings and for new clients in a timely and professional manner
- Meet agreed monthly performance targets appointments account management calls client appointments & revenue targets as set by your line manager.
- Work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
- Ensure client receives a detailed event order in advance of their event
- Produce and distribute weekly sheets listing forthcoming events
- Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within the guidelines issued.
- Ensure accounting procedures are adhered to at all times obtain prepayments reconcile and check final invoices and send them to the client
- Update & maintain sales contact lists and account information Attend and assist with inhouse marketing activities familiarization trips client hospitality evenings presentations show rounds and promotional activities.
- Assist with office administration ensuring all accounts have on file the necessary documentation contracts contact forms and uptodate Account Development Plans.
- Work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.
- Systems used: Delphi Opera Cloud.
Customer Relations
- Provide efficient friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Work together with trust so that colleagues and management meet the goals of the department/Hotel.
- Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
- Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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