Schedule:
- 40 hours per week
- 3 slots to fill
- CS1: 8am 4pm AEST (Monday Friday)
- CS2: 9am 5pm AEST (Monday Friday)
- CS3: 10am 6pm AEST (Monday Friday)
- With 30 minutes paid break per day
Client Timezone: AEST (Australian Eastern Standard Time)
Client Overview
Join a thriving innovative printing company that s been revolutionizing the industry for over a decade. With a strong focus on customer satisfaction and cuttingedge ecommerce solutions this awardwinning business has experienced remarkable growth. They re known for their lightningfast turnaround times including sameday printing and dispatch options setting new standards in the printing world.
Job Description
As a Customer Care Suport you ll be at the forefront of maintaining our client s stellar reputation for 5star service. You ll handle a diverse range of customer interactions via phone and email navigating a stateoftheart ecommerce platform to manage everything from order modifications to status updates. This role offers an exciting opportunity to be part of a company that values innovation and customer satisfaction above all else. You ll work closely with a dynamic team spread across multiple locations contributing to the continuous improvement of customer service processes.
Responsibilities
- Professionally manage inbound customer calls addressing inquiries about order status modifications and printing services
- Respond promptly to customer emails ensuring all queries are handled accurately and efficiently
- Assist with quoting processes for custom printing orders showcasing our range of services
- Navigate our advanced ordering and quoting systems to process customer requests swiftly
- Collaborate with inhouse teams to resolve complex issues and ensure smooth order fulfillment
- Stay uptodate with our latest printing services turnaround times and special offers
- Contribute ideas to maintain and improve our high customer satisfaction ratings
- Participate in team video calls to enhance collaboration and feel integrated with the broader company
Requirements
- 3 years of proven customer support experience is required for this role
- Excellent English communication skills both verbal and written
- Previous customer service experience preferably in ecommerce or printing
- Ability to efficiently navigate multiple software systems and tools
- Strong problemsolving skills and meticulous attention to detail
- Comfortable in a fastpaced environment with high call and email volumes
- Proficiency with communication platforms like Slack and Zoom
- Reliable internet connection and a quiet home office space
3+ years of proven customer support experience is required for this role Excellent English communication skills, both verbal and written Previous customer service experience, preferably in e-commerce or printing Ability to efficiently navigate multiple software systems and tools Strong problem-solving skills and meticulous attention to detail Comfortable in a fast-paced environment with high call and email volumes Proficiency with communication platforms like Slack and Zoom Reliable internet connection and a quiet home office space
Education
N/A