Operations Manager
Operations Manager
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Job Description
Lead with Purpose in a Dynamic Outsourcing Landscape
Emapta is a trailblazer in personalized outsourcing redefining how businesses build offshore teams. Since 2010 under the visionary leadership of CEO Tim Vorbach Emapta has empowered over 700 global clients with custombuilt highperforming teams supported by premier office spaces comprehensive HR and cuttingedge IT. Join Emapta and experience a career that champions growth worklife balance and meaningful client partnerships. Be part of a culture that values integrity employeefirst initiatives and professional excellence.
Your Next Great Role Awaits
Be part of our client s team as an Operations Manager where you will oversee daily BPO operations ensuring toptier service delivery and client satisfaction. You ll lead teams implement strategic improvements monitor performance manage budgets and foster a culture of excellence all while maintaining compliance and driving continuous growth and innovation.
Shift: 6 days a week 6:00 am to 3:00 pm
Work Setup: Onsite Bogota/Medellin
What You ll Own and Accomplish
- Lead and manage teams to achieve operational goals and deliver exceptional client service.
- Act as the primary point of contact for clients understanding their needs and ensuring service delivery meets contractual agreements and SLAs.
- Develop and implement strategies to optimize service delivery enhance efficiency and meet business objectives.
- Monitor and analyze operational performance metrics; identify areas for improvement and apply corrective actions or process enhancements.
- Ensure compliance with industry regulations data security protocols and clientspecific requirements.
- Promote a culture of continuous improvement and operational excellence.
- Collaborate with crossfunctional teams to streamline processes resolve operational challenges and integrate best practices.
- Manage operational budgets forecast expenditures and allocate resources to meet financial targets and profitability goals.
- Conduct performance reviews provide coaching and create development opportunities for team members fostering a positive work environment.
- Stay updated on industry trends best practices and technological advancements to drive innovation and maintain a competitive edge.
Requirements
What You Bring to the Table
- Fluent in English (written and verbal) at a C1 level.
- Proven experience (3 years) as an Operations Manager.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Strong leadership and people management skills with the ability to motivate and inspire teams.
- Exceptional client relationship management skills focused on delivering service excellence and building strong partnerships.
- Solid understanding of operational processes performance metrics and quality assurance principles.
- Strategic thinking with the ability to develop and implement effective operational strategies to achieve business goals.
- Strong skills in communication negotiation and problemsolving.
- Ability to work effectively under pressure prioritize tasks and make informed decisions in a dynamic environment.
- Proficiency in MS Office Suite and operational management software/tools.
- Education:
- Bachelor s degree in Business Administration Management or a related field (MBA preferred).
- Tech Stack:
- Proficiency in Microsoft Office.
- Experience with workforce management software and tools (e.g. workforce scheduling forecasting reporting tools CRM).
Benefits
Elevate Your Experience with Unmatched Perks
- 20 vacation days to relax and recharge.
- Prepaid medicine for comprehensive health coverage.
- Customized equipment: Emapta laptop and peripherals tailored to your needs.
- Direct client exposure for networking and skill development.
- Career growth pathways designed for ambitious leaders.
- Supportive and diverse work culture that inspires collaboration.
- Prime office locations in Bogot and Medellin for an easy commute.
- Upskilling opportunities with free Emapta Academy courses. Check them out here:
Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaExperience
What You Bring to the Table Fluent in English (written and verbal) at a C1 level. Proven experience (3+ years) as an Operations Manager. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Strong leadership and people management skills, with the ability to motivate and inspire teams. Exceptional client relationship management skills focused on delivering service excellence and building strong partnerships. Solid understanding of operational processes, performance metrics, and quality assurance principles. Strategic thinking with the ability to develop and implement effective operational strategies to achieve business goals. Strong skills in communication, negotiation, and problem-solving. Ability to work effectively under pressure, prioritize tasks, and make informed decisions in a dynamic environment. Proficiency in MS Office Suite and operational management software/tools. Education: Bachelor s degree in Business Administration, Management, or a related field (MBA preferred). Tech Stack: Proficiency in Microsoft Office. Experience with workforce management software and tools (e.g., workforce scheduling, forecasting, reporting tools, CRM).
Employment Type
Full Time
