Reservation Supervisor - Local National
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and customerfocused Reservation Supervisor to join our team in Jeddah Saudi Arabia. As a key member of our reservation operations you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.
- Assists in monitoring and managing the reservationist team to ensure excellent customer service
- Maximize occupancy by ensuring high conversion of enquiries into bookings.
- Supervises monitors calls coaches counsels trains disciplines and reviews reservation agents
- Evaluates Reservation Agents performance and productivity to insure they meet service level goals
- Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
- Takes into account and anticipates guests needs10Deals swiftly efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Helps increase guest loyalty through quality of service
- Ensure all documents are filed properly and files are labelled clearly daily weekly and monthly reports as required.
- Makes sure that the hotels pricing policy and sales pitches are duly applied in order to optimize REVPAR
- Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting
Qualifications :
- Proven experience in a reservations supervisory role within the hospitality industry more than 2 years of experience.
- Proficiency in Opera PMS or Opera Cloud; familiarity with other reservation systems is a plus
- Strong leadership skills with a passion for developing and mentoring team members
- Excellent organizational and time management abilities to handle multiple priorities efficiently
- Analytical mindset with the ability to interpret data and make strategic recommendations
- Outstanding communication skills in both Arabic and English
- Customercentric approach with a talent for anticipating and exceeding guest expectations
- Proficiency in Microsoft Office suite particularly Excel for reporting and analysis
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Flexibility to work varying shifts including weekends and holidays as required
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
