Reservation Supervisor - Local National
نُشرت في :
06-11-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a dynamic and customerfocused Reservation Supervisor to join our team in Jeddah Saudi Arabia. As a key member of our reservation operations you will lead and inspire our reservations team to deliver exceptional experiences while maximizing revenue opportunities.
- Assists in monitoring and managing the reservationist team to ensure excellent customer service
- Maximize occupancy by ensuring high conversion of enquiries into bookings.
- Supervises monitors calls coaches counsels trains disciplines and reviews reservation agents
- Evaluates Reservation Agents performance and productivity to insure they meet service level goals
- Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
- Takes into account and anticipates guests needs10Deals swiftly efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude
- Helps increase guest loyalty through quality of service
- Ensure all documents are filed properly and files are labelled clearly daily weekly and monthly reports as required.
- Makes sure that the hotels pricing policy and sales pitches are duly applied in order to optimize REVPAR
- Maximize upselling and offer appropriate room category for the guest; ensure the guest receives the accommodation he / she is expecting
Qualifications :
- Proven experience in a reservations supervisory role within the hospitality industry more than 2 years of experience.
- Proficiency in Opera PMS or Opera Cloud; familiarity with other reservation systems is a plus
- Strong leadership skills with a passion for developing and mentoring team members
- Excellent organizational and time management abilities to handle multiple priorities efficiently
- Analytical mindset with the ability to interpret data and make strategic recommendations
- Outstanding communication skills in both Arabic and English
- Customercentric approach with a talent for anticipating and exceeding guest expectations
- Proficiency in Microsoft Office suite particularly Excel for reporting and analysis
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Flexibility to work varying shifts including weekends and holidays as required
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
