Job Summary:
The Human Resources Manager is responsible for overseeing all aspects of the HR function including recruitment employee relations performance management training and compliance. This role is integral to creating a positive work environment that supports both employee satisfaction and the hotel’s business objectives.
Key Responsibilities:
-
Recruitment & Staffing
- Manage the fullcycle recruitment process including job postings interviews hiring and onboarding.
- Partner with department heads to understand staffing needs and ensure timely placement of qualified candidates.
- Develop and maintain talent pipelines for key roles within the hotel.
-
Employee Relations & Engagement
- Serve as the main point of contact for employee concerns fostering open communication and addressing grievances.
- Promote a positive workplace culture aligned with the hotel’s values and goals.
- Organize employee engagement activities and initiatives to enhance morale and retention.
-
Performance Management
- Implement and manage the hotel’s performance review process supporting managers with performance evaluations.
- Work with department leaders to set clear job expectations and objectives for employees.
- Develop strategies to improve productivity and support employee growth and development.
-
Training & Development
- Design and implement training programs for employees including new hire orientation skill development and compliance training.
- Identify training needs by consulting with department heads and reviewing performance metrics.
- Monitor the effectiveness of training programs and make adjustments as necessary.
-
Policy Development & Compliance
- Develop and enforce HR policies that comply with labor laws and industry standards.
- Ensure hotel operations meet legal requirements regarding employee rights safety and confidentiality.
- Conduct periodic audits and work closely with management to ensure all HR activities are compliant with local regulations.
-
Compensation & Benefits Administration
- Oversee payroll processing benefits administration and any employee incentive programs.
- Conduct periodic market research to ensure competitive and fair compensation practices.
- Provide support in resolving payroll or benefitsrelated inquiries from employees.
-
Health Safety & Wellbeing
- Promote a safe work environment by implementing health and safety policies and conducting training.
- Coordinate with management to manage occupational health concerns and monitor wellness programs.
- Handle any workplace accidents or incidents in compliance with health and safety regulations.
-
HR Reporting & Strategy
- Generate HR reports including turnover rates recruitment metrics and training outcomes for management review.
- Develop HR strategies that align with the hotel’s business goals and support operational efficiency.
- Monitor HR budgets and recommend adjustments as needed.