Head Telesales
Head Telesales
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Job Description
Our client is a Nigerias top financial intermediary and equipment leasing firm offers flexible leasing loan financing and financial planning. Due to expansion they are currently in need of HEAD TELESALES.
LOCATION: Lagos
RESPONSIBILITIES
- Lead and mentor the Telesales team to achieve peak performance and meet sales targets.
- Design and implement datadriven sales strategies to drive growth and enhance the efficiency of the Telesales operation.
- Analyze market trends to identify new sales opportunities and adjust strategies accordingly.
- Optimize the Telesales process through automation and analytics to ensure streamlined operations and maximized results.
- Take ownership of recruiting a talented and motivated sales team that can exceed department targets.
- Collaborate with HR to recruit highpotential individuals and integrate them into the team.
- Continuously enhance the skills and capabilities of team members through personalized coaching and structured training programs.
- Develop initiatives to foster customer retention and increase overall lifetime value.
- Resolve customer complaints promptly and ensure that any issues are handled efficiently.
- Develop and manage the team s budget ensuring plans are executed within budget and deadlines.
- Identify and manage risks associated with Telesales activities ensuring all sales processes are ethical and aligned with company standard.
REQUIREMENTS
- Bachelor s degree in business administration marketing or a related field (MBA preferred).
- Minimum of 57 years of experience leading telesales teams with a proven ability to scale and optimize sales processes.
- Strong leadership skills with demonstrated experience in recruiting and developing top talent.
- Strategic thinker with experience in designing and implementing datadriven sales strategies that optimize performance.
- Excellent communication interpersonal and negotiation skills capable of engaging and leading diverse teams.
- Adept at using CRM and sales automation tools to enhance efficiency and track performance.
- Ability to quickly learn and adapt to the financial services industry and the company s product offerings.
Minimum of 5-7 years of experience leading telesales teams, with a proven ability to scale and optimize sales processes. Strong leadership skills with demonstrated experience in recruiting and developing top talent. Strategic thinker with experience in designing and implementing data-driven sales strategies that optimize performance. Excellent communication, interpersonal, and negotiation skills, capable of engaging and leading diverse teams. Adept at using CRM and sales automation tools to enhance efficiency and track performance. Ability to quickly learn and adapt to the financial services industry and the company s product offerings.
Education
Bachelor s degree in business administration, marketing, or a related field (MBA preferred).
Employment Type
Full Time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
