Computer Repair - Tech Support - Computer Sales - Field Support
Computer Repair - Tech Support - Computer Sales - Field Support
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Job Description
***Local Candidates ONLY Within 30 Miles of our Headquarters. You must either live or be moving to our area to be considered for the job. Thank you!
ARE YOU OUR NEXT TEAM MEMBER
Do you love technology creating solutions for customers and providing excellent experiences Do you thrive in a fast paced technical client focused and challenging position Do you fill your bucket by helping others have a better day Do you have experience in tech support field support customer service or computer support Yes Great! keep reading!
ABOUT US
Established in 2009 EasyITGuys is a familyowned technology company that has been providing exceptional IT services to a diverse range of clients. From families facing technology challenges to businesses with hundreds of employees. Headquartered in Polk County Wisconsin we extend our services to clients across the United States. Our commitment is to offer highquality service and support tailored IT solutions and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!
Learn more about us at this links: About Us (mission vision company values) Client Ticket Surveys and Public Reviews (Google Facebook BBB Yelp)
Connect with us: Facebook Linkedin Google X (Twitter) and Instagram
THE OPPORTUNITY
Type: Hourly (Full Time)
When: MondayFriday (varied daytime shifts between 9AM and 6:30PM CST)
Where: 344 N Washington Street Saint Croix Falls WI 54024 (Service Center #001)
What: Computer Repair Computer Sales/Solutions Technician Computer Repair Dispatch Field Support (Boots on the Ground)
Client Type: Residential (Home Users)
Day to Day: You will support and offer technology solutions to home users (residential) with some opportunities to work with businesses through the business support team (another team within the company). Your experience level will rapidly increase in this position because of variety of requests you will receive from clients. Its a common place to have days where you are repairing several computers at one time (hardware and software) communicating with your peers via Microsoft Teams answering phone calls and getting ready for your next remote support appointment. Whereas other days you will perform onsite service visits and remote tech support sessions. Outside of gaining skills with technology support you will have a variety of opportunities to work in IT sales with end users who need your help. Its safe to say that the day to day is split between technology sales and technology support. Answering the phone and working with clients face to face is part of the client experience. They expect and deserve the best we have to offer as their trusted technology specialists.
REQUIRED SKILLS OR EXPERIENCE
1 year of sales and customer service experience
1 year of technology support or repair experience
Local candidates preferred (no relocation package) within 30 miles
Must have IT/Technical knowledge aptitude and/or an interest in technology
Proficient with Windows Operating Systems and Microsoft Office
Troubleshoot and replace hardware and components
Install operating systems software and drivers
Ability to troubleshoot and replace computer hardware and components
Knowledge of hardware/software terminology and concepts
Excellent communications skills and the ability to instruct nontechnical users
Ability to stand on feet for the entire shift
BONUS POINTS PREFERRED SKILLS
Typing speed of 60 WPM
13 years providing end user tech support
13 years customer service
13 years in a sales/retail position
13 years providing onsite technical support
WHAT YOU CAN EXPECT
Coverage for Medical Dental and Vision insurance
Competitive Pay (Base pay generous incentives/profit sharing: Based on experience qualifications shift and performance)
Profit Sharing Incentives
Paid Time Off
Paid Holidays
Steady and Reliable Schedule/Shifts
401K Plan
Experience Experience and more experience (did we say experience)
Room for promotion (Different support teams and positions)
Small Business Experience (your opinion is heard and valued)
Exciting and fast paced work environment
Were located at 344 North Washington Street in downtown Saint Croix Falls WI on highway 87. We are open Monday through Friday 10 A.M. to 6 P.M.
Employment Type
Full Time
