Customer Support Representative - Swedish - Barcelona
Customer Support Representative - Swedish - Barcelona
Posted on :
01-11-2024
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1 Vacancy
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Job Description
Position: Customer Support Representative
Location: Barcelona Spain
Employment type: Fulltime
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently
- Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA
- Maintain uptodate knowledge of services and products particularly those tailored to individual customer applications
- Escalate any potential service issues to the senior team members as needed.
- Adhere to all project processes and procedures
- Ensure compliance with the contractual SLA
- Provide coverage for other Agents in their absence whether within the same team or across different teams
- Collaborate with the team on specific projects when requested
- Fulfill administrative responsibilities including managing holiday sickness and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction
REQUIREMENTS:
- Native / fluent in Swedish both verbal and written. Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required
- experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
OFFER:
- Excellent remuneration package based on experience skills and performance
- Working schedule: Monday to Friday 09:00 AM 06 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential.
Employment Type
Full Time
Key Skills
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