Admin Assistant Property Management
Admin Assistant Property Management
Posted on :
01-11-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Key Responsibilities
Communications
- Inbound Communications (Email Call Text)
- Manage four main types of inquiries: tenants vendors general inquiries and other.
- Use tailored scripts for different callers/scenarios.
- Document each communication accurately including summaries via email notes or guest cards.
- Identify and track action items creating reminders tasks or calendar invites as needed.
- Regularly update the manager throughout the day with a focus on urgent calls (using both intuition and an established schedule).
- Manage four main types of inquiries: tenants vendors general inquiries and other.
- Outbound Communications (Email Call Text)
- Conduct outgoing communications to tenants and vendors including updates reminders followups and scheduling.
- Relay responses to incoming inquiries.
- Set appointments contact customer service and handle related tasks.
- Document all communication track action items and keep the manager updated.
- Conduct outgoing communications to tenants and vendors including updates reminders followups and scheduling.
- Inbound Communications (Email Call Text)
Data Entry
- Document all communications set reminders and create calendar invites.
- Basic Bookkeeping Tasks
- Populate fields (date price vendor etc.) in spreadsheets or databases based on receipts or invoices.
- Convert emails or images to PDFs edit and label them with payment details.
- Populate fields (date price vendor etc.) in spreadsheets or databases based on receipts or invoices.
- Populate fields in templates to assist in creating letters documents invoices and receipts.
- Document all communications set reminders and create calendar invites.
Other Administrative Tasks
- Create and edit Word Documents Excel Spreadsheets PowerPoint Presentations and PDFs.
- Maintain digital organization by converting documents to PDFs renaming files/folders and managing scanned documents/faxes.
- Review camera footage based on alerts or requests.
- Conduct research tasks using web resources such as Google and Google Maps.
- Create and edit Word Documents Excel Spreadsheets PowerPoint Presentations and PDFs.
WebBased Platforms
- Tools Provided for Access:
- Nextiva VOIP: For managing voice calls.
- Appfolio Property Management Software: For tenant and vendor notes guest cards activities reminders and data entry.
- Microsoft Outlook: For email management and scheduling.
- Microsoft OneDrive: For managing shared folders and documents.
- Microsoft Office Suite: Word Excel PowerPoint etc.
- DW Spectrum: For camera system management.
- PDF Escape: For PDF editing.
- WhatsApp Business (WebBased): For communication.
- Microsoft Team
- Nextiva VOIP: For managing voice calls.
- Tools Provided for Access:
Requirements
- Communication Skills: Exceptional English skills (written spoken and comprehension). Ability to communicate with callers including those with heavy accents. (Spanish or Mandarin proficiency is a plus).
- Technical Skills: Familiarity with Microsoft software (Office Suite OneDrive Outlook) digital/webbased environments and tools listed above.
- Work Environment: Quiet workspace with minimal background noise reliable highspeed internet and an uptodate computer.
- Availability: Ability to work Monday Friday 9am 6pm with 1 hour unpaid lunch break
Communication Skills: Exceptional English skills (written, spoken, and comprehension). Ability to communicate with callers, including those with heavy accents. (Spanish or Mandarin proficiency is a plus). Technical Skills: Familiarity with Microsoft software (Office Suite, OneDrive, Outlook), digital/web-based environments, and tools listed above. Work Environment: Quiet workspace with minimal background noise, reliable high-speed internet, and an up-to-date computer. Availability: Ability to work Monday Friday, 9am 6pm with 1 hour unpaid lunch break
Education
N/A
Employment Type
Full Time
Company Industry
Key Skills
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