Onsite Technical Services Specialist Regional Office Support
Onsite Technical Services Specialist Regional Office Support
Posted on :
31-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Hello All Hope you are doing great Please go through the job description and let me know your interest. Title: Onsite Tech Services Specialist I (Regional Office Support) Work Location: Chevy Chase MD (Onsite from Day 1) Duration: 3 Months Contract to hire Job Summary: Client is seeking a dynamic and experienced Tech Services Specialist for our Technical Field Engineering team. This role is pivotal in providing onsite technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background taking a proactive approach to identifying and solving technical issues. Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. Job Responsibilities: Technical Support and Maintenance:
- Ensure timely and efficient resolution of technical issues in regional offices including hardware software network AV and general system problems.
- Support onsite installations maintenance and upgrades of Tech infrastructure and equipment.
- Proactively monitor and analyze opportunities to improve technical support operations identifying areas for improvement and supporting the implementation of corrective actions.
- Hands on support of technical projects including office relocations infrastructure upgrades and new technology rollouts.
- Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
- Ensure projects are completed on time within budget and to the required standards.
- Act as a liaison between your regional offices and the larger GEICO Tech organization partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
- Provide regular updates to management on chronic technical issues project status and opportunities to improve the associate tech experience.
- Stay up to date with the latest technology trends and advancements in field engineering.
- Identify opportunities for process improvements automation and the implementation of new technologies to enhance service delivery and associate experience.
- Bachelors degree in Information Technology Engineering or a related field or comparable experience.
- At least 2 years of experience in hands on technical support or a related discipline.
- At least 2years experience in IT infrastructure networking AV and/or systems support.
- Excellent problemsolving skills and the ability to work under pressure in a fastpaced environment.
- Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.
- Project management certification (e.g. PMP) and IT certifications (e.g. CompTIA Network Microsoft Certified Systems Engineer) are a plus.
Thanks & Regards
Satnam Singh
Direct:
Email :
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
