Android L3 Support
Android L3 Support
Posted on :
30-10-2024
Employer Active
1 Vacancy
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Job Description
Skill: Android (L3) Support
Exp: 46 yrs.
Location: 1st preference Chennai 2nd preference Bangalore Gurgaon .Pune Mumbai
Job Description of a L3 (Android)
The L3 support member is responsible for addressing the customer concerns provide
information on IVY s product features assist them with their needs when they report
problems or product defects code review and offer Root cause analysis with the defect
fix.
Technical Skills
Min 3 years of previous experience in an Application Support role.
Min 3 years previous experience in an Application Development/ Sustenance
engineering role.
SQL
Kotlin Java and other relevant Android frameworks and libraries
Android app architecture and design patterns (e.g. MVVM MVP)
Android SDK Library.
Android app architecture and design patterns (e.g. MVVM MVP)
Android SDK Library.
APIs (RESTful APIs Postman authentication protocols JavaScript JSON and
XML.)
XML.)
Ability to work with the project teams for releases of fixes to the production issues
Conduct RCA on recurring issues and work to permanently fix them
Functional Skills
Good understanding of customer support processes and tools
understanding of JIRA
Understanding of the FMCG industry
Understanding of the FMCG industry
Interpersonal Skills
Good written and verbal communication skills.
Should be comfortable to work on shifts.
Job Description of a L3 (Android) The L3 support member is responsible for addressing the customer concerns, provide information on IVY s product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix. Technical Skills Min 3+ years of previous experience in an Application Support role. Min 3+ years previous experience in an Application Development/ Sustenance engineering role. SQL Kotlin, Java, and other relevant Android frameworks and libraries Android app architecture and design patterns (e.g., MVVM, MVP) Android SDK Library. APIs (RESTful APIs, Postman, authentication protocols, JavaScript, JSON, and XML.) Ability to work with the project teams for releases of fixes to the production issues Conduct RCA on recurring issues and work to permanently fix them Functional Skills Good understanding of customer support processes and tools understanding of JIRA Understanding of the FMCG industry Interpersonal Skills Good written and verbal communication skills. Should be comfortable to work on shifts.
Employment Type
Full Time
Key Skills
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