IT Support Specialist
IT Support Specialist
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Job Description
We are seeking a dedicated Level 1 Help Desk Technician to join our IT support team. The ideal candidate will provide firstline technical support to endusers ensuring prompt resolution of hardware software and network issues within a Windows and VMware environment. Responsibilities include troubleshooting and resolving user issues virtually and inperson at multiple sites managing service requests and escalating complex problems to higherlevel support. The technician will also assist in maintaining system performance performing routine maintenance tasks and documenting solutions. Strong communication skills a customerfocused attitude and basic knowledge of Windows OS VMware and networking principles are essential. Prior experience in a help desk role is preferred. Join us to help ensure seamless IT operations and exceptional user support.How youll make an impact:
- **User Support and Troubleshooting**: Provide firstline technical support to endusers addressing hardware software and network issues promptly and efficiently.
- **Incident Management**: Log track and manage service requests and incidents using the help desk ticketing system ensuring timely resolution and communication with users.
- **Windows OS Support**: Assist users with issues related to Windows operating systems including installation configuration and troubleshooting.
- **VMware Support**: Provide basic support for VMware Horizon environment including virtual machine setup configuration and troubleshooting.
- **Network Connectivity**: Troubleshoot and resolve basic network connectivity issues including wired and wireless connections.
- **Documentation**: Maintain accurate and detailed documentation of support activities solutions and procedures to enhance knowledge sharing and future troubleshooting efforts.
- **Customer Service**: Deliver exceptional customer service by maintaining a professional and empathetic attitude ensuring user satisfaction and positive experiences.
- **Escalation Management**: Identify and escalate complex issues to higherlevel support teams or specialists when necessary ensuring timely and effective resolution.
- **Training and Development**: Continuously improve technical skills and knowledge through training certifications and staying updated with the latest industry trends and technologies.
- **Projects**: Assist with managing and prioritize projects from the helpdesk eye to meet deadlines.
- **Mobility**: We have multiple sites across San Diego and need someone who is comfortable being mobile.
About you:
- High school diploma
- 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training
- Network preferred but not required
- Virtualization at a basic level preferred but not required
Employment Type
Full Time
