Desktop Support
Desktop Support
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Salary Not Disclosed
1 Vacancy
Job Description
A bit about us
Are you curious innovative and passionate about IT Hardware and Infrastructure Do you take ownership embrace challenges and love problemsolving
Were a worldleading smart mobility SaaS tech company with over 2 million active users. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our products and technology.
We are looking for an Desktop Support / IT Support Technician who will enable the department and the business to function optimally from an IT Support perspective.
The main purpose of the position is to support end users daily to ensure that all workstations network devices printers hardware and software are up to specifications and functioning correctly enabling users to perform their tasks.
Responsibilities
Support Infrastructure Regionally
- Proactively maintain branch equipment i.e. UPS Switches WiFi CCTV Access Control.
- Maintain personal computers Laptops and IT equipment and Operating Systems (MS windows and office)
- Basic command line proficiency in Linux is a plus.
- Experience in Python is an additional asset.
- Prior experience working in an international context is advantageous.
- Proficiency in email management Microsoft Outlook email gateways (Microsoft ExchangeZimbra)
- Familiarity with Excel (basic proficiency) with an advanced skill set as a bonus.
- Familiarity with any ticketing system is a beneficial skill.
- User account management Active Directory FreeIPA IAM SAMBA AD
- End user VPN setup and Maintenance 2FA.
- Security tools End point protection (Sophos Trend Mimecast)
Meet IT Support Service Level Agreements
- Prioritize accordingly to meet customer satisfaction standards.
- Plan and organize daily activities to ensure tasks are completed in time.
Helpdesk Support Function
- Action assigned tickets on Ticketing system.
- Update tickets daily.
- Give timely feedback.
- Ensure that tickets are closed timeously with high quality service ensuring minimal comebacks
Requirements
- 25 years of working experience in Technical support / IT Support / Desktop / Helpdesk experience
- Previous JIRA experience or similar ticketing system
- Additional certifications and IT qualifications will be an advantage. Ie CompTIA A ITIL
- Knowledge of Active Directory MS Office Suite
- Knowledge of Windows XP Win 7 Win 8 and Win 10 &11
Employment Type
Full Time
