Global Market Data amp Trade Support Engineer
Global Market Data amp Trade Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Work within the Bank System support team to provide proactive timely effective and efficient support to the application
- Supporting during business hours and 24x7 oncall support
- Provide Level 2 support on user query/requirement and production issue raised Event / Incident and problem management
- Investigate production issues respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
JobRequirements:
- 57 years of hands on application support experience in the banking industry
- Experience in working with some of these technical platforms or programming languages SQL MS Windows Unix/Linux Oracle Microsoft IIS MS SQL Server Oracle Java ControlM and Scripting
- Experienced or have working knowledge in Murex platform is a must.
- Independent proactive and selfstarter with excellent interpersonal and communication skills.
- Strong analytical and good problemsolving skills.
- Ability to work in a fastpaced and teamoriented environment.
- Experienced or willing to work on 24x7 oncall support roaster
Employment Type
Full Time
