Customer Support Exec II Junior
Customer Support Exec II Junior
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Job Description
About the Job
We’re seeking Customer Support Executive II for our client that specializes in repairing airfoils for High Pressure Compressors (HPC) and Low Pressure Turbines (LPT) across all major civil aircraft engines.
The Customer Support Executive II will report directly to the Section Manager – Customer Support. The role requires a proactive organized and customerfocused professional to manage customer accounts and provide highquality support in line with company standards. This position offers a challenging yet rewarding opportunity for professionals passionate about customer support and operational excellence.
Job Responsibilities
Customer Account Management
- Act as the key account contact for assigned customers.
- Handle all correspondence and inquiries with customers promptly and professionally.
- Manage customer accounts ensuring all relevant information is updated and accurate.
Problem Solving & Escalation
- Investigate and resolve customer problems effectively.
- Escalate critical issues to management in case of emergencies.
Monitoring & Reporting
- Monitor Turn Around Time (TAT) and On Time Delivery (OTD) metrics.
- Prepare and submit weekly and inspection reports to customers.
- Maintain records of customer interactions complaints and actions taken.
Customer Interaction
- Respond promptly to inquiries and complaints.
- Conduct customer verifications and resolve complaints efficiently.
- Maintain customer visit reports and follow up on interactions.
Collaboration & Coordination
- Communicate and coordinate with internal departments to ensure customer satisfaction.
- Assist in logistics and forwarding issues related to airfoil parts.
Data Analysis & Management
- Prepare statistical data on performance metrics such as TAT OTD and customer complaints.
- Manage sets including s replacement and gap management.
Additional Responsibilities
- Handle any other tasks assigned by the management.
Qualifications & Experiences Needed
- A minimum degree in Business Studies or equivalent.
- At least 4 years of experience in the administration field.
- Proficiency in Microsoft Word Excel and PowerPoint.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong customer orientation selfmotivation and planning abilities.
- Good interpersonal communication and time management skills.
- Demonstrated analytical and problemsolving capabilities.
- Organized systematic and a good team player.
- Ability to work independently with a high degree of confidentiality.
Employment Type
Full Time
