Desktop Support Specialist
Desktop Support Specialist
Posted on :
08-11-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-11-2024
Job Description
This position will be responsible for:
- Supporting all departmental software applications and resolving issues
- Ticket review through the County ticketing system.
- Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions contract vendors research and gathering product information
- Designing analyzing implementing and providing ongoing maintenance of Operating System (OS) images application packages and software updates through Intune and SCCM
- Supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP Dell and Microsoft
- Implementing enterprise security best practices including encryption implicit & explicit permissions multifactor authentication auditing and digital forensics data retention including zerotouch as well as patching
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition to the minimum qualifications the ideal candidate will possess extensive professional work experience and/or knowledge in the following competencies:
Technical Knowledge Technical Experience- Basic understanding and applying scripting languages such as PowerShell
- Understanding and application of Full Disk Encryption solutions
- Utilizing Active Directory Domain Services
- Preparing and maintaining documentation of department processes procedures and reports
- Utilizing Group Policies for administration of operating systems applications and user settings
- Installing and providing support for Mobile Device Management (MDM) solutions through Intune Apple DEP and MobileIron
- Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
- Working with virtualization cloud and converged technologies including VMWare
- Working closely with Microsoft cloud services from 0365 and Azure virtualization
- Understanding and application of VPN and RDP solutions
- Designing and implementing audio/video conferencing systems Managing the Change Control Process across various technologies
- Managing complex automated Asset management solutions
- Having expertise related to Microsoft Windows 10 operating system
- Being experienced working with high performance platforms and managing/designing/maintaining advanced technologies
- Identifying and resolving technical issues and problems by researching possible solutions Identifying opportunities for continued system improvements
- Providing professional support for hardware/softwarerelated projects Test new software and reproduce reported bugs in the UAT environment Investigating analyzing and resolving networkrelated problems
- Working with other public and private sector Agencies in efforts to provide information technologyspecific customer service to the community public and key stakeholders
- Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
- Clearly conveying information technology concepts and terminology with both technical and nontechnical staff at all levels within and outside the agency
- Producing clear and concise written documents reports correspondence and briefs
- Responding quickly courteously and proficiently to customer service requests
- Soliciting feedback and adjusting customer requests to fit into business improvement
- Preparing and maintaining documentation of department processes and procedures
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Providing detailed documentation related to technological solutions and systems supported
- Working with other public and private agencies in efforts to provide information technologyspecific customer service to the community public and key stakeholders
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Establishing and maintaining positive and effective working relationships with peers supervisors and managers
- Responding quickly courteously and proficiently to customer service requests
- Soliciting feedback and adjust customer requests to fit into business improvements
MINIMUM QUALIFICATIONS
Please click here for details on this classification including the physical mental environmental and working conditions.
Employment Type
Full Time
Key Skills
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