IT Service Desk Analyst
IT Service Desk Analyst
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Job Description
For further inquiries regarding the following opportunity please contact one of our Talent Specialists
- Provides in person support at the Tech Bar and will be the face of IT Service Desk for the Palo Alto HQ offices.
- Manages the onboarding of all client New Hires laptops and shipments/coordination and is the host of IT Orientation.
- Supports Tier 1 and 2 service requests and incident
- Provide Service Desk support that includes: initial problem determination clear and concise documentation diagnostics and information capture resolution (when possible) customer status updates transfer of service requests to appropriate IT or other workgroups.
- Serves as the single point of contact to end users for information technologyrelated issues problems and requests
- Assist the Technical Program teams with reporting analysis or training and testing tasks
- Contribute current technical information and best practices to the knowledge base
- Previous experience in a Service Desk environment supporting computer software and hardware.
- Proficient in Google Workspace/MS Office Suite (Excel Word PowerPoint and Outlook) and MS Windows and Mac OS
- Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
- Excellent customer service skills and strong telephone skills
- Strong written and verbal skills as well as problem solving skills
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the MidWest and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full Time
