Account Manager - SME - Zain
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Job Description
To generate grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zains profitability.
Generate new revenues for Zain and gain penetration into new clients business.Grow existing revenues for Zain and gain penetration into existing clients business.
Achieve individual and team monthly sales targets.
Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.
Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs priorities etc.
Provide proper feasibility study/analysis documentation etc. of all proposals.
Participate in achieving departments scorecard goals including client satisfaction revenue and performance metrics.
Prepare required department reports and documentation including Monthly Account Management Reports Relationship Plans Client Day Account Review Plans Executive Briefing Documents Visit Summaries etc.
Manage clientfacing account services projects while maintaining a high level of client satisfaction including independently developing managing and owning overall project plan and timelines for key deliverables.
Research and understand the clients business needs and challenges.
Maintain highlevel of customer loyalty and builds trust and integrity.
Manage funnels forecast and seize sales opportunities.
Identify upsell crosssell renewal opportunities and customer representative regularly.
Maintain accurate managed customer records keeping track of any contract updates and renewals
Collaborate with Presales/ Technical Team to identify and grow opportunities.
Maintain assigned internal & external KPIs.
Perform all other related duties as assigned.
Understanding of product lines technical offering and synergies between other product linesDemonstrate ability in problem solving crafting a winwin solution (collect data establish facts and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale
Proven success in developing new business and generating sales leads by managing a territory and selling activities
Deep knowledge of markets where customers operate
Strong professional relationships with customers at all levels
Effective in pipeline and opportunity management process
Strong leadership and coaching skills
Excellent communicator
Expert in bidding with a proven bidding track record
Proven record of successful negotiations
Bachelors degree in Sales Marketing or any relative field of study.Minimum 35 years of experience in enterprise sales and key accounts management.
Telecom experience is a plus.
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Employment Type
Full Time
