drjobs Account Manager - SME - Zain English

Account Manager - SME - Zain

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موقع الوظيفة drjobs

المنامة - البحرين

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Job Purpose


To generate grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zains profitability.

Main Responsibilities and Duties

  • Generate new revenues for Zain and gain penetration into new clients business.

  • Grow existing revenues for Zain and gain penetration into existing clients business.

  • Achieve individual and team monthly sales targets.

  • Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.

  • Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs priorities etc.

  • Provide proper feasibility study/analysis documentation etc. of all proposals.

  • Participate in achieving departments scorecard goals including client satisfaction revenue and performance metrics.

  • Prepare required department reports and documentation including Monthly Account Management Reports Relationship Plans Client Day Account Review Plans Executive Briefing Documents Visit Summaries etc.

  • Manage clientfacing account services projects while maintaining a high level of client satisfaction including independently developing managing and owning overall project plan and timelines for key deliverables.

  • Research and understand the clients business needs and challenges.

  • Maintain highlevel of customer loyalty and builds trust and integrity.

  • Manage funnels forecast and seize sales opportunities.

  • Identify upsell crosssell renewal opportunities and customer representative regularly.

  • Maintain accurate managed customer records keeping track of any contract updates and renewals

  • Collaborate with Presales/ Technical Team to identify and grow opportunities.

  • Maintain assigned internal & external KPIs.

  • Perform all other related duties as assigned.

Skills and Knowledge

  • Understanding of product lines technical offering and synergies between other product lines

  • Demonstrate ability in problem solving crafting a winwin solution (collect data establish facts and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale

  • Proven success in developing new business and generating sales leads by managing a territory and selling activities

  • Deep knowledge of markets where customers operate

  • Strong professional relationships with customers at all levels

  • Effective in pipeline and opportunity management process

  • Strong leadership and coaching skills

  • Excellent communicator

  • Expert in bidding with a proven bidding track record

  • Proven record of successful negotiations

Qualifications and Experience

  • Bachelors degree in Sales Marketing or any relative field of study.

  • Minimum 35 years of experience in enterprise sales and key accounts management.

  • Telecom experience is a plus.


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