Alter Domus - L2 Tech- Chicago Backfill
Alter Domus - L2 Tech- Chicago Backfill
Posted on :
26-10-2024
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Job Description
L2 Desktop Support
BR: 45.94
Start: ASAP
Duration: Indefinite
Location: Chicago IL
Responsibilities:
BR: 45.94
Start: ASAP
Duration: Indefinite
Location: Chicago IL
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone or electronically
- Recommend hardware and/or software improvements
- Track customer issues and resolutions
- Handle tickets in a timely manner
- Experience with Service Now and AD
- Help with W7 to W10 migrations/refreshes / any windows project
- Respond to dispatched assignments via tickets or another request by endusers
- Work independently or with managers or other techs
- Have strong CS experience dealing with endusers
- Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
- Be able to work overtime when requested or necessary
- Be able to multitask and prioritize many different projects
- Previous experience in IT customer service or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- 3 years of experience
- Previous ServiceNow / large ticketing exp
- Previous AD experience
- Teachable
- Able to hit the ground running
- Able to pass a background check and drug test prior to starting
Employment Type
Full Time
Key Skills
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