Support Desk Engineer
Support Desk Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide professional timely and polite support to all clients.
- Maintain indepth knowledge of tools and ticketing procedures.
- Follow standard help desk protocols and guidelines.
- Identify troubleshoot and resolve computer and networkrelated problems.
- Understand client Line of Business (LOB) applications and associated thirdparty vendors.
- Stay current with system information and IT updates.
- Manage incoming phone calls maximizing availability and minimizing missed calls.
- Resolve an average of 1012 tickets per day.
- Maintain accurate ticket statuses and report time worked.
- Record all troubleshooting efforts and communications on tickets.
- Ensure SLA timelines are met and follow escalation procedures.
- Collaborate with coworkers and team leads for speedy resolution.
- Review and update assigned tickets daily.
- High School Diploma or GED.
- 2 or more years of experience in network/IT systems and troubleshooting steps.
- Proficiency with information technology regarding both hardware and software.
- Working knowledge of Microsoft server and desktop operating systems specifically Server 2016 and above
- Working knowledge of Windows 10 and above.
- Basic networking knowledge switches routers firewalls VLANs wireless
- Experience with Active Directory Exchange O365 Entra (Azure)
- CompTIA license a plus
- Requires up to 20% travel (local)
Benefits
Employment Type
Full Time
