Technical support Engineer
Technical support Engineer
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
No of years experience
Detailed job description Skill Set:
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe isolate and diagnose problems without scripted documentation
- Excellent Englishlanguage oral and written communications skills
- Excellent telephone chat and email etiquette
- Excellent time management and multitasking skills
- Flexibility and adaptability to thrive in a dynamic highlydemanding constantly changing environment
- Ability to maintain composure and customerservice focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Conceptual understanding of multitiered and webbased information systems architecture
- Experience providing hardware and software technical support for Macs iOS devices
- Experience troubleshooting macOS and iOS operating systems
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
Mandatory Skills
- Provide technical support to customers via phone chat and/or email.
- Provide high level of customer service and professionalism in accordance with Client policies practices and expectations
- Diagnose and troubleshoot technical issues according to Client team expectations.
- Document issues troubleshooting steps and resolutions in ticketing system.
- Advocate for the caller. Own the issue and facilitate technical support from the initial contact to resolution.
- Escalate unresolved complex issues to appropriate support teams.
Employment Type
Full Time
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