Agent
Agent
Posted on :
25-10-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Manage arrivals and departures of everyone visiting our hotel
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Maintain a high level of professionalism and accuracy with all accounting functions
- Communicate with housekeeping reservations and maintenance departments to ensure all guest requests and needs are met
- Actively resolve guest issues and challenges presented on shift
Qualifications :
To be successful as our next Guest Service Agent:
- You are interested in selfdevelopment and furthering your hospitality career.
- Deliver service excellence from check in to check out and everywhere in between
- You are passionate curious innovative and knowledgeable to enhance our guest experience.
- Often be the first point of contact for guests and visitors.
- Be responsible for completing a wide variety of front office tasks which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts.
- You want ownership and a sense of autonomy in your day to day operations.
- Focused on building a culture of team work and exceptional service.
- Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask.
- The ability to work under pressure and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude that they will bring with them to every single shift
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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