Guest Service Agent - Overnight
Guest Service Agent - Overnight
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ibis Budget Melbourne Airport we take pride in providing exceptional experiences to our guests. As a part of our dedicated team you will have the opportunity to contribute to a warm and welcoming atmosphere for travellers. We are currently looking for a reliable and customerfocused Casual Guest Service Agent to join us for the overnight shift. You will be responsible for providing outstanding customer service managing reservations and ensuring the safety and security of the hotel during your shift.
Responsibilities:
- Process and assist with guest arrivals departures and room allocations
- Provide passionate knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Maintain a high level of health and safety of all patrons guests and staff members
Qualifications :
- A positive can do & customer focused attitude
- Exceptional communication skills and a genuine desire to help others
- Ability to handle guest complaints
- Availability to work overnight shift from 10pm to 7am weekends and public holidays
- Previous experience using Opera Cloud would be advantageous
Additional Information :
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Benefits:
- Complimentary car parking
- Complimentary living onsite inclusive of role
- Discounts with Skybus
- Be a part of a global hospitality company and explore Accors limitless possibilities
- Onthejob training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
