Service Desk Administrator

As an integral part of IT Services team  you will be responsible for providing IT support to all Epworths IT customers. This will include: triage resolution and escalation of incidents and requests. Proactive management of major incidents and disruptions is core to this role and you will be expected to maintain communication with your team and other departments. This will include: triage resolution and escalation of incidents and requests. Proactive management of major incidents and disruptions is core to this role and you will be expected to maintain communication with your team and other departments. You will be required to provide support onsite 3 days a week or more participating in a hybrid work model.

Qualifications :

You will make an impact by:

• Answering all incoming phone calls & respond to other ticket sources as necessary. Providing 1st level support remotely and in person.
• Log review escalate & closure of incidents and service requests in the ITSM toolset.
• Ensure high standards of customer satisfaction is maintained.
• Participate in rotating OnCall support.
• Keep endusers informed throughout the life cycle of the incident/request.

To be successful in this role
You will bring a positive attitude with an enquiring mind and ability to problem solve in a fastpaced healthcare environment. Providing positive customer experiences to your stakeholders will be at the core of what you do using clear and concise communication to effectively assist your customers. You will manage your time across varied tasks whilst ensuring internal policy is adhered to. You will contribute to the continuous improvement of customer experience through communication with the team leader and others about user experience and common faults

You will make an impact by:

• Answering all incoming phone calls & respond to other ticket sources as necessary. Providing 1st level support remotely and in person.
• Log review escalate & closure of incidents and service requests in the ITSM toolset.
• Ensure high standards of customer satisfaction is maintained.
• Participate in rotating OnCall support.
• Keep endusers informed throughout the life cycle of the incident/request.

To be successful in this role
You will bring a positive attitude with an enquiring mind and ability to problem solve in a fastpaced healthcare environment. Providing positive customer experiences to your stakeholders will be at the core of what you do using clear and concise communication to effectively assist your customers. You will manage your time across varied tasks whilst ensuring internal policy is adhered to. You will contribute to the continuous improvement of customer experience through communication with the team leader and others about user experience and common faults

Additional Information :

At Epworth its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this you will have access to:

• Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15900 pretax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people and growing careers.  And we care about giving our people support and flexibility to thrive and contribute to our communities.

Enquire / Apply

Sound interesting To apply click the Im Interested button and attach your CV and cover letter.

For more information refer to the attached position description or contact Epworth Talent on (03).

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Fulltime