General Manager of AI and Operations

This is a remote position.

General Manager of AI and Operations

Redefine Remote Work with AI Empowered Solutions Be Our General Manager of AI and Operations!

We are a pioneering company in the virtual staffing industry with over 7 years of experience in the Business Process Outsourcing (BPO) sector. Having witnessed the commodification of virtual assistants we aim to transform the industry by leveraging AIenabled workers and empowering them to deliver exceptional productivity gains for our clients. We want to profoundly impact lives by equipping our team with the skills to succeed now and in the future ensuring they avoid the pitfalls of technological unemployment. And we need a General Manager to make all of these happen.

This is more than just an operations role its an opportunity to shape the future of work and make a lasting difference in the lives of our workforce.

As artificial intelligence quickly advances we recognize the urgency for our workforce to adapt and excel. This role is pivotal in ensuring our contractors are not left behind but are leading the way into the future.

In this key leadership role you will drive the operational transformation to champion AI education and integration while ensuring seamless execution of business processes. As a trusted partner to the CEO you will implement strategic initiatives that empower our contractors with cuttingedge AI tools all while driving organizational growth improving client satisfaction and enhancing profitability.

This role offers the opportunity to lead a transformative change in the staffing industry by integrating AI to enhance both operational efficiencies and the career trajectories of our contractors. This position allows you to influence the success of our workforce directly and business while working in a dynamic remote environment with substantial autonomy and growth potential.

Key Performance Objectives:

1. Upskill and Empower Our Workforce & Foster a HighPerformance Culture

• Drive a companywide culture shift towards AI proficiency and excellence ensuring our workforce is equipped to thrive in an AIenhanced environment achieving a 30% increase in operational efficiency.
  

• Oversee the operational transition within the first 12 months ensuring seamless integration of AI technologies.
  

• Ensure 80% of the workforce is proficient in AI tools within 9 months with AItrained contractors outperforming client KPIs by 30%.
  

• Set clear performance expectations and KPIs for each department and increase average contractor remuneration by 25%.
  

• Recognize and reward highperforming team members.
  

2. Enhance Client Satisfaction and Service Delivery

• Lead the improvement of client service delivery by integrating AIdriven solutions directly impacting client satisfaction and business retention.
  

• Increase client satisfaction scores by 40% within 12 months
  

• Boost average client headcount by 33% through improved service efficiency.
  

• Reduce client turnover by 33% creating a more stable and satisfied client base.
  

3. Expand and Optimize the Recruitment Team

• Rebuild the recruitment team to attract top AIenabled talent while optimizing hiring processes to meet the companys growth objectives.
  

• Expand the team size by 50% within 6 months to support company expansion.
  

• Reduce timetohire for critical roles by 30% ensuring that AI expertise is integrated into every department.
  

4. Operations and Financial Management

• Oversee operational efficiencies and financial management to ensure profitable growth while investing in AI technologies and training programs.
  

• Improve profitability margins by 15% in the first year while investing in AI technologies and training.
  

• Develop and adhere to departmental budgets while identifying and implementing costsaving initiatives.
  

5. Strategic Communication and Reporting

• Maintain transparent and effective communication channels providing regular updates to the CEO and stakeholders.
  

• Prepare and present monthly operational reports.
  

• Facilitate crossdepartmental meetings to ensure alignment with company objectives.
  

Requirements

• Strategic Leadership: 5 years in a senior operational role preferably within the BPO or staffing sector with a focus on transformation initiatives.
  

• Western Client Expertise: At least 5 years experience working with American or Western clients demonstrating a deep understanding of their business expectations.
  

• AI and Technology Proficiency: Strong knowledge of AI tools and their integration into workforce operations to enhance productivity.
  

• Operational Excellence: Demonstrated success in optimizing processes improving profitability and scaling operations.
  

What We re Looking For:

• Collaborative Partnership: Ability to work closely with the CEO and other executives to achieve shared goals.
  

• Adaptable Leader: Comfortable in a dynamic environment with evolving priorities.
  

• Excellent Communicator: Clear effective verbal and written communication skills
  

• Change Agent: Passionate about empowering teams and making a lasting impact on their careers and livelihoods.
  

• Culturally Sensitive: Deep appreciation for both Filipino and Western cultures enhancing team dynamics and client relations.
  

Additional Information

• Reporting Structure: This position reports directly to the CEO and will be a key partner in strategic decisionmaking.
  

• Location: Work from home based in the Philippines with occasional meetings that may require flexible scheduling to accommodate different time zones.
  

• Travel Requirements: Minimal but may include occasional travel for client meetings or team events and a 1week island retreat.
  

• Work Environment: You will lead a dynamic team in a collaborative environment that values open communication and innovative thinking.
  

Benefits

• Salary: PHPPHPannually.
  
• Bonuses: Performancebased bonuses tied to key objectives.
  
• Professional Development: Training opportunities in AI and leadership.
  
• Work Arrangements: Fully remote with flexible scheduling.
  
• Health Benefits: Comprehensive medical and dental coverage.
  
• Flexible Work Arrangements: Options for remote work and flexible scheduling.
  
• Generous Paid Time Off: Vacation personal days and holidays
  
  

Why Join Us

We are committed to creating an inclusive environment where all team members feel valued and respected. We welcome applications from all qualified candidates regardless of gender age race religion or background.

If youre inspired by the opportunity to be a catalyst for positive change and lead a team into the future we invite you to join us. Together well not only adapt to the changing world but actively shape it ensuring our contractors and company thrive in the years ahead.

Apply today and become a pivotal part of our transformative journey!