After-sales Maintenance Specialist
After-sales Maintenance Specialist
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Job Description
Job Title : International Aftersales Maintenance Specialist
Salary RangeRM5000 RM8000
Benefits : Free Carpark & Transport Allowance
Working HoursMon Fri (8:30am 5:30pm)
Working LocationSenai JB
Company Background: Laboratory Equipment Supplier
Job Responsibilities:
1. Actively Respond to customer complaints and support needs of the sales department handle complaints in a timely manner work closely with the department team to ensure customer satisfaction.
2. Analyze and follow up technical product problems reported by customers through email communication to take the preventive actions and solutions accordingly.
3. Responsible for carrying out regular quality visits to major customers collecting and summarizing product aftersales problems communicating with technical production and R&D departments and putting forward suggestions on product optimization.
4. Prepare all kinds of documents videos inspection reports and English service manuals required by customers to provide technical support materials for customers.
5. Classification and analysis of the fault data of aftersale maintenance work and provides guiding data for the companys quality department to improve quality.
Job Requirements:
1. Proficient in Mandarin and English listening speaking writing and application skills able to handle with customer complaints and reply to messages quickly.
2. 12 years experience in international aftersales or customer service of electromechanical products strong ability in electronic fault analysis and judgment experience in solving problems on international business is preferred.
3. SPM Diploma or above in electronics related field.
Preferably had experience in fixing small electric applicants.
4. Have a deep understanding of the drawing circuit and structure can accurately and quickly locate the fault components.
5. Proficient in office software flexible mind clear thinking strong sense of responsibility and time concept.
6. Healthy and energetic; Strong antistress good teamwork spirit.
Remote Work :
No
Employment Type
Full Time
