Training And Development Associate Manager
Training And Development Associate Manager
Posted on :
25-10-2024
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Job Description
OVERALL PURPOSE:
- Client facing role manages team of trainers and content developers/writers.
RESPONSIBILITIES:
- Assessment of Training Needs:
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review design/development (when necessary) and assessment of training curriculum content/learning materials approach/methodology and performance evaluation process.
- Reporting
- Generates reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
- Maintains collection and tracking of relevant Training data
- Assists with teamspecific reporting activities including productivity reports end of shift reports and other operationsrelated reports all pertaining to trainees performance
SKILL AND QUALIFICATIONS:
- Must have at least 7 years of experience in Training and Development
- Must have at least 2 years of Contact Center or BPO industry experience
- Must have at least 5 years of experience as lead
- Experience in business training professional development research and workshops is an advantage
- Excellent presentation skills
- Ability to implement end to end training needs analysis (TNA)
- Ability to analyze performance trends and implement intervention programs to address performance gaps
- Knowledge of Adult Learning Theory
OTHERS:
- Project Shift Schedule: Mid Shift
- Project Rest Day: Weekends off
Remote Work :
No
Employment Type
Full Time
Key Skills
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