Customer Support Manager-III
Customer Support Manager-III
Posted on :
24-10-2024
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Job Description
Position: Associate Manager Customer Experience / Customer Support ManagerIII (10365)
Duration: 03 Months (High Chances of Extension or Conversion)
Location: Remote
Job Description:
About the Team:
- DoorDash is looking for top talent to help build our DashPass subscription business.
- DashPass is among DoorDashs fastest growing and highest priority areas meaning youll influence DoorDash at large.
- Together we are building the worlds most valuable subscription product to attract and retain DoorDashs most loyal customers.
About the Role
- This associate manager will report into our DashPass and VIP Experience Lead and lead the strategic planning to drive industryleading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers.
- This person will report out on core success metrics develop strategies to optimize those metrics and lead crossfunctional teams to implement those strategies in a timely and impactful manner.
- This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
Youre excited about this opportunity because you will
- Strategize: This role will be instrumental in setting the direction of our DashPass and VIP businesses understanding what moves the business forward most effectively.
- Forecast: Through partnering with product and analytics this role will be responsible for setting and tracking all key metrics.
- Collaborate: While setting the right goals for the crossfunctional team this role will lean in on strategic crosscutting projects to ensure success during each quarter.
- Build: Youll have your fingerprints all over creating the strategy for growth of DoorDashs top customer segments. This means everything from highlevel strategy to nittygritty operational details.
Employment Type
Full Time
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