Application Operations Manager
Application Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
We are seeking an experienced and highly skilled Application Support Manager to lead the production support of critical applications. This role requires a deep understanding of production environments legacy systems mobility solutions and tools like Alteryx. The ideal candidate should also possess exceptional customer interaction abilities and strong communication skills.
Who are we looking for
Production Support Management : Oversee the production support of applications ensuring the stability reliability and high availability of critical business systems.
Issue Resolution : Manage and resolve escalated incidents ensuring minimal downtime and fast recovery of services. Collaborate with technical teams to troubleshoot complex issues.
Customer Interaction : Serve as the primary point of contact for clients ensuring their issues and concerns are addressed promptly. Build and maintain strong relationships with stakeholders to understand their needs and provide appropriate solutions.
Team Leadership : Lead and mentor the application support team providing guidance on best practices troubleshooting and customer service.
Communication : Provide regular status updates to stakeholders on support tickets system performance and ongoing projects. Effectively communicate technical concepts to nontechnical stakeholders.
Process Improvement : Identify areas for improvement in support processes and workflows. Propose and implement enhancements to improve service delivery.
Data engineering & Power Bi Expertise : Leverage knowledge Data engineering & Power Bi to support applications streamline workflows and provide efficient solutions.
Mobility Solutions : Support and optimize mobility solutions ensuring their seamless integration and performance.
Requirements:
Experience :
o 12 years of experience in application production support and interaction with Key client stakeholders
o Proven experience managing onshore & offshore support teams and handling escalations in a highpressure environment.
Customer Interaction :
o Excellent customer relationship management skills with experience working directly with client leadership and business stakeholders.
o Ability to manage client expectations and communicate effectively during issue resolution.
Leadership :
o Prior experience in a leadership role guiding and managing support teams.
Technical Skills :
o Expertise in supporting mobility solutions and workflows involving Alteryx.
o Strong knowledge of legacy systems and their integration with modern applications.
Communication Skills :
o Strong verbal and written communication skills with the ability to explain complex technical issues in simple terms.
Qualification:
Bachelors of Engineering or Equivalent (MCA)
Skills
PRIMARY COMPETENCY : Leadership PRIMARY SKILL : Account Delivery Management PRIMARY SKILL PERCENTAGE : 100
Employment Type
Full Time
