Customer Success Manager
Customer Success Manager
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Job Description
Come and join the world s leading provider of live IP video solutions. LiveU s patented cellular bonding technology is used by the world s top broadcasters (e.g. AP BBC CBS & CNN) and leading sports organizations (e.g. FIA World Rally Championship NBA LaLiga 23). LiveU offers a complete range of portable devices for live video coverage together with cloudbased management and video distribution solutions.
LiveU is the pioneer of bonded cellular technology that allows storytellers to share their content with their audiences from wherever and whenever the story is. As the market leader our customers include nearly all of the biggest and best storytellers across news sports entertainment and digital as well as communicators in fields as diverse as ProAV markets like Houses of Worship Public Safety Education NonProfit and Corporate.
As the LiveU Customer Success Manager you will fully own the relationship with our midmarket accounts. From onboarding through implementation continued support and renewals you will be responsible for the client life cycle of your book of business. You will help develop and implement a longterm strategic plan for scale clients ensuring that these clients continue to receive stellar support and attention. Lastly you will work closely with other teams at LiveU to surface customer feedback and facilitate growth opportunities when relevant.
Location: Remote or Hybrid based on location our offices located in Hackensack New Jersey.
Requirements :
- Onboard new clients into LiveU s system.
- Renew all of the clients in your book of business.
- Create and implement a scaled client engagement strategy.
- Provide support to all midmarket clients.
- Work with the clients to identify and close upsell opportunities.
- Work closely with the Account Executive team to support larger opportunities.
- Partner with other teams at LiveU to surface customer feedback and ensure client satisfaction.
- Maintain accurate records of customer interactions and support cases in the CRM system.
- Participate in client meetings and demonstrate product features and capabilities.
4 years of experience in a clientfacing role working with midmarket accounts.
Techsavvy with strong analytical and technical skills.
Problemsolver resourceful and independent.
B2B SaaS background is strongly preferred.
Superb writing and communication skills.
Bachelors degree preferably in a highly quantitative field.
High interpersonal skills and ability to empathize and understand the customer.
Willing to travel at least 10% of the time.
Remote Work :
Yes
Employment Type :
None
Employment Type
None
