Operations Manager 9 months contract extendable

sennder is Europes leading digital freight forwarder. In a traditional industry we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our ** ** presentation.

We are a growing team looking for an Operations Manager to help us on our journey to revolutionize road freight logistics. The role is located in our Amsterdam office. Please note: This is a fulltime role with a 9 month contract (extendable).

WHAT YOU WILL DO

As an Operations Manager youll manage and optimize all aspects of your shippers & carriers daytoday operations. Youll be expected to drive high operational quality to generate customer satisfaction while steering your accounts profitability. Youll work closely with Account Managers and Carrier Growth Managers to optimize the existing business and support the implementation of additional opportunities.

This role requires you to have high organizational abilities strong communication and negotiation skills and an understanding of logistics and supply chain management.

IN THIS ROLE YOU WILL WORK ON...

Operations management and customer service

• Be responsible for an account portfolio and manage daily operations from A to Z from registering scheduling executing shipments and managing the order settlement process.
• Be accountable for successfully covering your shippers orders not covered through dedication or marketplace. In case of coverage failure or lastminute shipments step in to find backup solutions.
• Be your shippers & carriers primary point of contact for any operational inquiries and ensure high customer availability and satisfaction.
• Handle all loadrelated communication with shippers and carriers (collecting/sharing truck details tracking shipments and providing status updates) proactively identify and resolve any issues that may arise.
• Track and manage transportation costs Accessorials Claims and other surcharges (Fuel toll extrakm...).
• Ensure compliance with transportation regulations and company policies.

Performance Management and Improvement

• Flag operational concerns and implement corrective actions to ensure consistent service quality
• Drive additional profitability through diligent Accessorial Management with shippers/carriers.
• Collaborate with your Account Managers in addressing operational and commercial challenges supporting them in assessing and implementing new business opportunities.
• Collaborate with Carrier Growth Managers to report capacity bottlenecks and optimize your shippers booking channel mix (Dedication vs. Marketplace).

WHAT WE ARE LOOKING FOR

• 02 years experience in road freight logistics (Customer Service Dispatching Operations Management or other roles in supply chain operations)
• Strong doer mindset with a proactive approach to getting things done
• Excellent problemsolving and decisionmaking abilities
• Indepth knowledge of transportation regulations and industry best practices
• Effective communication and interpersonal skills
• Keen appetence for digitalization new technologies and data
• Detailoriented with strong organizational and multitasking abilities
• Strong proficiency in English; Skills in another language are a big plus

WHAT YOU CAN EXPECT

At sennder we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility we value commitment team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on

• Fast growth scaleup with an international team of 1000 people 74 nationalities spread across 11 European offices. With English as our common language we are able to work together.
• Learning and development on the job and with the support of a biannual review process learning allowance high potential programs sennder onboarding academy and internal trainings.
• Various opportunities to connect with colleagues through regular team events and company gettogethers such as our highly anticipated sennder .
• Prioritize employee engagement and mental wellbeing by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys.
• Hybrid work model where you seamlessly merge virtual productivity and inoffice collaboration with your colleagues.
• Commuter allowance to assist employees with their daily travel expenses and a onetime home office benefit to ensure that youre properly equipped wherever you work.
• Competitive compensation package including objectivebased bonus referral reward and in some cases virtual option plan.

For the Amsterdam office we offer a v ibrant offices complete with healthy snacks focus zones and social areas to connect with your colleagues. Click on this link: for a virtual tour and better yet hope to see you soon!

We value humility and were as interested in your character as we are in your talent. Please apply even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at As soon as you apply your journey with sennder begins.