Customer Care Resolution Associate
Customer Care Resolution Associate
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
What youll do
- Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
- Field and answer questions related to product specifications warranty installation parts & repairs
- Place orders track shipments and relay progress regularly to vested parties
- Document all inbound inquiries via case creation including detailed notes on the root cause and most likely path or paths forward
- Manage a high volume of open cases and provide timely consistent and accurate updates on progress and ultimate resolution
- Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
- Deliver consistent results in key performance areas including schedule adherence average handle time and resolution time
- Share feedback and ideas on ways to improve the overall client experience
What Were Looking For:
At least 1 year of experience in a call center.
1 years of experience in a professional office environment.
Click the Im Interested button at the top of this page or below this job description then:
If you are currently registered with Equal Staffing click the Easy Apply button to add yourself as a candidate to this job.
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At least 1 year of experience in a call center. 1+ years of experience in a professional office environment.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
