CUSTOMER CARE EXECUTIVE
CUSTOMER CARE EXECUTIVE
Posted on :
28-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The Customer Service Executive will provide customer support visitor reception patient intake and discharge duties.
- Responsible for maintaining referral log
- Performs basic inventory duties by monitoring front office supplies
- Responsible for educating referral sources patients and employees on qualifications for service and 3rd party billing
- Ensures to provide service for walkin patients and walkin equipment requests
- Responsible for providing technical assistance to clients as required
- Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner
- Effectively communicates Service Excellence with location employees
- Ensures to adhere to established guidelines for service delivery and comply with applicable laws and regulations
- Always maintains a positive and constructive attitude
- Ensures to adhere to and implement all company policies and procedures including but not limited to clinical programs
- Resolves all customer questions or concerns via multiple media; the phone email online chat or social media
- Responsible for maintaining and updating customer information as needed
- Attempts to resolve and deescalate any issues in a calm manner
- Ensures to escalate calls or challenges to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
- Responsible for tracking callrelated information for auditing and reporting purposes
- Ensures to provide feedback reports on call issues related to downtime and/or training issues
- Upsells the services of the company/organization to customers as necessary
- Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
- Appropriately schedules patient appointments for consultations evaluations treatments followup or reevaluation
- Responsible for maintaining and updating patient medical records.
Requirements
- Education: A minimum of KCSE Certificate.
- A College Diploma customer service.
- However an Associate Degree or higher level of education is strongly preferred
- Knowledge: Understanding of medical terminology medical billing practices and billing reimbursement is essential to provide medical support in a healthcare setting
- Customer service representative must also be familiar with office procedures used in medical offices hospitals and other healthcare facilities.
- One year experience in Customer service.
Benefits
How to Apply:
Responsible for maintaining referral log Performs basic inventory duties by monitoring front office supplies Responsible for educating referral sources, patients, and employees on qualifications for service and 3rd party billing Ensures to provide service for walk-in patients and walk-in equipment requests Responsible for providing technical assistance to clients as required Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner Effectively communicates Service Excellence with location employees Ensures to adhere to established guidelines for service delivery, and comply with applicable laws and regulations Always maintains a positive and constructive attitude Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media Responsible for maintaining and updating customer information as needed Attempts to resolve and de-escalate any issues in a calm manner Ensures to escalate calls or challenges to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner Responsible for tracking call-related information for auditing and reporting purposes Ensures to provide feedback reports on call issues related to downtime and/or training issues Up-sells the services of the company/organization to customers as necessary Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation Responsible for maintaining and updating patient medical records.
Education
Education: A minimum of KCSE Certificate. A College Diploma customer service. However, an Associate Degree or higher level of education is strongly preferred Knowledge: Understanding of medical terminology, medical billing practices and billing reimbursement is essential to provide medical support in a healthcare setting Customer service representative must also be familiar with office procedures used in medical offices, hospitals, and other healthcare fac
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
