Hotel sales roles involve promoting and selling hotel services accommodations and event spaces to potential clients and groups. They are important for attracting guests and increasing revenue for the hotel.
Some responsibilities of hotel sales roles include:
Selling: Promoting and selling hotel services accommodations and event spaces
Negotiating: Negotiating designing and implementing special group rates
Handling complaints: Handling complaints or reviews
VIP treatment: Ensuring VIP treatment for key accounts
Budgeting: Preparing the department budget and the hotels overall sales goals and strategy
Identifying leads: Identifying new business leads
Market research: Conducting market research to identify potential clients and market trends
Some skills that are important for hotel sales roles include:
Communication: Outstanding written and verbal communication skills
Sales expertise: Strong sales skills such as negotiation communication and customer relationship management
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation