Customer Service Specialist - German speaking - Smoobu

Explore a new world of possibilities:

About Smoobu

Smoobu () a subsidiary of HomeToGo Group is a fastgrowing startup in the vacation rental industry. Smoobus SaaS solution currently empowers private hosts to manage over 100000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.

Smoobus success is attributed to our dynamic ambitious and international team dedicated to exceeding our customers expectations through expert advice and action. We celebrate diversity and operate in a truly global environment embracing the challenges and opportunities that

Your future contribution:

Utilize your business development expertise to deliver firstclass support for our customers around the world. As our product grows we will create a user experience superior to the tourism industry standard. With our modern technology supporting homeowners we are looking for you to be the human connection to our product and deliver effective solutions that satisfy our clients around the world. You as part of our Sales & Service team will interact with prospects and existing customers to ensure they have the best possible experience using Smoobu. Your goal is to convert users in Free Trial (inbound leads) to engage with the software and help them in their buying decision. Similarly you will assist existing (paying) users with leveraging the product to the best extent possible in order to maximize value and profit from it.

All in all its about people and with your help and passion for outstanding service we will build a stateoftheart sales and service department at Smoobu!

How youll add value:

• Assessing and understanding the needs of prospects and customers and r
• Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone and email
• Resolve customers issues in a timely and effective manner
• Contribute to our knowledge base and help center by creating email templates and articles for future use

Youll be successful in this role if you:

• Have high proficiency in English and German. Proficiency in any additional languages such as French Italian Spanish is an advantage.
• Are
• Already have experience in a customerfacing position and enjoy interacting with people
• Are
• Are a natural peopleperson with outstanding
• Come with flexibility honesty and attentiontodetail
• Possess the skills and desire to master the art of consultative selling

Please note that this role offers a hybrid working model which requires to be in the office 50% of your time.

Why Smoobu

Your journey with Smoobu is a two way street weve got you covered! We offer a diverse variety of benefits to enable your career development and make Smoobu a great place to work including:

• The essentials: Competitive
• Career growth: 360 feedback open feedback culture buddy and mentorship programs from an international team of passionate industry experts
• Personal development: German language courses internal and external workshops & trainings
• Startup spirit: We are fast nimble and resultsdriven embodying a startup mentality even as a global public
• Flexible work approach: and work from abroad flexibility for up to 90 days a year. Plus access to a *
• Climate action: Committed to being a pioneer in green travel: Weve achieved an industryleading Low Risk ESG Rating (16) awarded by Morningstar Sustainalytics and are a proud member of

*Certain conditions apply

About us:

HomeToGo is the SaaSenabled marketplace with the worlds largest selection of vacation rentals listing millions of offers from thousands of trusted partners including Vrbo and TripAdvisor. From vacation homes cabins beach houses apartments condos house boats castles farm stays and everything in between HomeToGo

Founded in 2014 HomeToGo operates localized apps & websites in 25 countries across Europe North America South America Australia and AsiaPacific. HomeToGo also operates brands such as AMIVAC atraveo Casamundo edomizil EscapadaRural Kurzurlaub Kurz Mal Weg and Wimdu.

HomeToGo is an Equal Opportunity Employer

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